
SALES & TERMS OF USE
SALES & TERMS OF USE
At Oceanform, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not entirely pleased with your purchase, we have a straightforward return policy in place to make your experience as uncomplicated as possible.
- Items must be in their original condition, unworn, unwashed, and with all tags attached.
- Any returns and exchanges must be done within 14 working days of receiving the order.
- Customised items are not eligible for return unless they are defective or damaged.
- In all cases, clients must contact us for approval before returning any goods, and are responsible for arranging their own returns, including any associated expenses.
How to Initiate a Return:
To start a return process, please follow these steps:
- Contact our Customer Service team at support@ocean-form.com to request a return.
- Complete the Return Request Form, which will be provided to you upon contacting our Customer Service team.
- Package the items securely, including a copy of the completed Return Request Form.
- Ship the package to the address below:
OCEANFORM
Bjerrumvej 2,
6760 Ribe,
Denmark
We only accept packages sent directly to this address.
Return shipping:
Clients are responsible for return shipping costs unless the return is due to an error on our part or if the item is defective or damaged upon receipt. We recommend using a trackable and insured shipping method to ensure safe and timely returns.
Exchanges:
We do not offer direct exchanges. If you need a different size or item, please return the unwanted item following the above guidelines and place a new order for the desired item.
Defective or Damaged Items:
We take pride in providing our clients with quality products, and maintain a zero-tolerance approach to incorrect, faulty, or defective goods. If, in the unlikely event, you receive an item that is defective or damaged, please contact our Customer Service team at support@ocean-form.com within 7 days of receiving your order. Once we have examined the product and determined that it is incorrect or faulty, we will arrange for a replacement or refund as applicable.
Refund:
We will issue a refund as soon as we have received and processed your return. Refunds may take up to 14 days to be processed once we have received the returned goods. Refunds will be issued through a bank transfer, just as the original purchase method.
OVERVIEW
This website is operated by ocean-form.com. On this website, the terms “we”, “us” and “our” refer to ocean-form.com. Ocean-form.com provides this website, including all information, tools, and services available from this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated below.
Please read the following Terms of Service carefully before accessing or using our website. Upon visiting our site or purchasing something from us, you agree to be bound by the following terms and conditions. This includes those additional terms and conditions and policies referenced herein and/or accessible by hyperlink. The following terms of service apply to all users of the site, including, but not limited to, browsers, vendors, customers, merchants, and contributors of content.
It is important to understand the Terms of Service before accessing or using the website, as failure to do so may result in the inability to access or use the website.
CHANGES TO TERMS OF SERVICE
Please note that these terms and conditions are subject to change at any time. If any such changes are made, they will take effect upon their posting on the Site. Furthermore, by using the site, you acknowledge that you have read and accept the latest version of the Terms and Conditions.
As such, we highly encourage you to review the terms and conditions regularly to stay up to date on any changes that may have taken place.
GENERAL CONDITIONS
The company reserves the right to refuse service to anyone for any reason at any time. Furthermore, the company reserves the right to modify prices and specifications of the products at its own discretion.
As a condition of use, you agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or any communication through the website through which the service is provided, without our express written permission.
As a user of the Service, you are prohibited from using our products for any illegal or unauthorized purpose, as well as from violating any laws (including but not limited to copyright laws) in your jurisdiction. Please refrain from transmitting any worms, viruses, or destructive code. Any violation of the Terms will result in immediate termination of the service.
In agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence.
PERSONAL INFORMATION
Personal information you submit through the store is subject to our Privacy Policy. Please refer to our Privacy Policy for more information.
CONTACT DETAILS
Oceanform Limited – Co.No. 14889224
WAREHOUSE:
Bjerrumvej 2, 6760 Ribe, DK
E-mail: hello@ocean-form.com
Phone: + 44 7482242628